maxlifeinsurance.com

1.3
1.3 Based on 21 reviews

Max Life Insurance Company Limited is a leading life insurance company in India founded in 2001. It is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi b...

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Average Rating

1.3

/
5

21 Reviews

5 Star
5%
4 Star
0%
3 Star
5%
2 Star
5%
1 Star
86%

All Reviews

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Review Time

Priyank Ddoctor
Worst customer service. I requested to cancel my plan next day and it’s already 1 month no updates f

Worst customer service. I requested to cancel my plan next day and it’s already 1 month no updates from customer support or max agents. They just want to close the calls and then run away. Below is attached proof they have not given any updates even i submitted refund form as requested. Just imagine if we buy policy and when there is real need i don’t think anyone will support we just run behind them like we do in government. Do not buy max insurance.

1
Date of experience: Feb 17, 2026
Priyank Ddoctor
Worst customer service

Worst customer service. I requested to cancel my plan next day and it’s already 1 month no updates from customer support or max agents. They just want to close the calls and then run away. Below is attached proof they have not given any updates even i submitted refund form as requested. Just imagine if we buy policy and when there is real need i don’t think anyone will support we just run behind them like we do in government. Do not buy max insurance.

1
Date of experience: Feb 16, 2026
arjun kumar karn
policy number 170353693

policy number 170353693, very bad experience, urgency pe paise nahi milte hai yahan, bolta h closing me nahi hota h ye kam but customer ko esse kya mtlb

1
Date of experience: Jan 30, 2026
Radhika Sagvekar
Third class company that dupes and…

Third class company that dupes and manipulates.I took a loan from my bank n my call was transferred to a agent who asked me to make a payment of rs 50000 to secure my loan and it was 1 time pymnt the agent calling was from maxlife .I took the policy and rs50000 was deducted from my loan amount. After a year I recvd a call for premium I was shocked to know that the agent on the phone had lied and I had to make payment of Rs 50000 every year.I somehow managed to make another payment of Rs 50000 to save my credit score but next year was full of hardships and I couldn't make my Payment went to maxlife office informed them but they said nothing can be done and now they are deducting on per day late fee charges and my rs 100000 has been duped in the name of company's policy.5 * rating for the scamming skills and lies of this company.

5
Date of experience: Nov 06, 2025
Johannes Preetham
A Warning to Anyone Considering Axis…

A Warning to Anyone Considering Axis Max Life InsuranceI am the owner of two Axis Max Life policies, and I want to strongly caution anyone considering their products.In June 2024, the company changed my registered email address without my authorization, and since then, I have lost access to both of my policies. Despite repeated attempts to get this corrected, no clarification or resolution has been provided.As an NRI, I am unable to receive OTPs on my Indian number, making it impossible for me to log in or manage my account. Yet, Axis Max Life continues to debit payments from my account every month.Over the past year, I have contacted every level of their support system — local branch representatives, NRI services, manager support, and even the grievance redressal officer (GRO) — but I have received only generic, unhelpful responses. No one has taken ownership of the issue, and no investigation has been initiated.This experience has been extremely distressing. By denying me access to my own policies, Axis Max Life is playing with the financial security and future livelihood of my wife and daughter.I sincerely hope this serves as a warning to others before they place their trust in this company.

1
Date of experience: Nov 01, 2025
Jagdish
Such robish service not solution for…

Such robish service not solution for customber problem first the policy sales person they cheating with people they dont give right information about policy until the customber don’t pay policy they don’t send even document and branch people keeping u busy for other things when u realise u r policy is not good after 25 years u will don’t much and there is one more things of u don’t pay second primium so u lost everything what robish and big rober pls I don’t recommend like that people

1
Date of experience: Sep 12, 2025
Annabelle Long
My policy is stuck

I’ve paid my premium weeks ago and yet my policy is not active. These people are best at selling you the policy and after that they don’t give a damn. My RM has disappeared. No one is making sure that my policy is issued. I regret going ahead with them.

1
Date of experience: Jul 04, 2025
Kailey
Terrible experience with Axis Max Life…

Terrible experience with Axis Max Life Insurance. No guidance, no updates, no communication — I had to chase for every detail. Customer service is unprofessional and unresponsive. Absolutely disappointing and not trustworthy.

1
Date of experience: Jun 18, 2025
Emil
This Company is a Scam!!!!!

People and public out there, please don’t get scammed by this company. I have been trying to get in touch with them since the start of 2024. The team is so incompetent. Everytime I’m put through a new person. I have to go over the whole process again. No work is done! Don’t put your hard earned money and savings there. This company is a scam. They’ll take you for a ride. The staff is so incompetent and useless. I think they’re all part of the scam. Please be aware!!!! Do not have any dealings with this company.

1
Date of experience: May 23, 2025
Marcia Harris
Pathetic services Axis Max Life tie up…

Pathetic services Axis Max Life tie up with Yes Bank,they just misguide and misell the policy and later on its just customer harassment.No one has the answer,just keep on delaying. Please beware of buying such insurance plans without checking it yourself.No resolution till date,it's approx 10 months.

1
Date of experience: May 15, 2025

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Business Details

  • Max Life Insurance Company Limited is a leading life insurance company in India founded in 2001. It is a Joint Venture between Max Financial Services Limited and Axis Bank Limited.
    Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.
    Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including online, agency and third party distribution partners.
    Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement & service delivery and trained human capital.
    As per Max Life public disclosures for the FY 2020-21, it has a total sum assured of Rs.10,87,987 Crore and Assets under management(AUM) of Rs.90,407 Crore. Also, as per their Annual audited financials for the FY 2020-21, they have a claims paid ratio of 99.35% which is one of the highest in the industry.
    For more information, please visit the Company's website at www.maxlifeinsurance.comSee more

  • email service.helpdesk@maxlifeinsurance.com
  • call 18601205577
  • language https://www.maxlifeinsurance.com/

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