It was a really bad experience i have with your dispute management team. I can never receive any feedback from your team other than the auto reply message. The most horrible is the case was submitted during last 12 Nov 2020. Even though i called your customer service team seeking for an update. They told me different replies. Some of them told me the processing day requiring 3 business days, some of them told me need up to 90days. Nevertheless, the case was submitted last year and I believe you have sufficient time to investigate the issue and update me on the case status. What i have been informed is customer service team don't have direct line to reach the dispute team, they're only contactable via email. If the dispute team don't reply back to customer service team, i will never get an update. I'm wonder is this the way you handle your customer cases? Without any responsible in resolving issue. I sincerely hope someone can saw this feedback and help on my case.
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A complete one-stop financial portal, offering online services such as banking, insurance and stock broking. Customers can pay
bills, enquire balance and conduct other financial services transactions.
