This is about Maybank Indonesia, not Maybank Malaysia. I have been a Malaysia Maybank customer for twenty years when I first came to Asia to work as a Commercial Airline Pilot. The Maybank service in Malaysia is pretty good.Credit Card. I ordered a credit card maybe three months ago from a Maybank bank teller man in Gianyar Bali, and I still have not gotten any word on it because he refuses to assist me. It’s been an endless run around. He tells me to contact customer service, customer service tells me to send an email, and the email response is to contact the agent at my branch in Bali. He is the only person at the two branches who speaks English well enough to assist anyone. They now have 40,000,000.00 rp, as a 'Hold Amount' for a credit card that was never delivered and even the headquarters in Jakarta said 'We have no record of a Credit Card in your name. An endless run around from the head teller in Gianyar Bali to the customer service in Jakarta that don't speak English very well. Each one repeatedly referring me to the next one, over and over.Regarding my Debit Card ending, 4516. I am currently overseas and it took many, many telephone calls to Jakarta, three visits to the branch in Ubud and also Gianyar to get the card activated. It was finally activated for overseas use and after I got to Thailand it worked for a week or so, and now it has stopped again. I have called the customer service at the main branch in Jakarta at least fifteen times in the last week and it’s been a never-ending run around. Poor English skills, lack of interest and always ready to pass me off to the next person or simply hang up.My question to you is, do you want foreign customers, or is Maybank now only for Indonesian people?I can only feel racism during my recent experiences and am not sure you are aware of how white people are treated in Ubud and Gianyar Bali at Maybank. What happened to your bank?Also...I've read an awful lot of very short 5 star reviews on here about this company. I cannot believe they are real. Has Trustpilot really cleaned up their act?
Claim your business profile now and gain access to all features and respond to customer reviews.
A complete one-stop financial portal, offering online services such as banking, insurance and stock broking. Customers can pay
bills, enquire balance and conduct other financial services transactions.
