Why? Just… why?How can a company whose entire business is parking and returning cars operate like this?Our car was delivered back to us at Heathrow Terminal 5 with no number plates. Gone. Apparently stolen during a break-in at one of the third-party yards they use to store vehicles. Unbelievable.Even more shocking: the driver who returned the car didn’t notice. Or noticed and said nothing. Either way, the car was handed back to us in a condition that made it illegal to drive.From that moment on, everything went downhill.Communication? Essentially nonexistent. You get one generic response saying “someone will get back to you” — and then nothing. No follow-up. No explanation. No apology. No accountability.We are now almost £300 out of pocket just to deal with the consequences:£260 to tow the car home from T5£36 for replacement number platesThat doesn’t even begin to cover the stress, wasted time, and disruption.What’s most worrying is that this doesn’t appear to be an isolated incident. Reading other reviews, similar stories keep coming up. The impression we are left with is a business that relies on being hard to reach and slow to respond once something goes wrong.Ironically, we had used this company several times before without issue — which makes this experience even more disappointing. But when something does go wrong, this is when a company shows its true colours.In our opinion, this is not a risk worth taking.Avoid. At all costs.
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