As expected, complete drivel in the reply. The original email dictating that they were coming tomorrow was obviously automated. There is no reason why an automated email shouldn't addresses the Customer by name. Systems do what people design them to do. Secondly, my request for an ETA was an entirely separate email that I sent directly to their normal office email address. And it was ignored by their admin staff. Rude.
Thirdly, this was not an urgent call out, and I certainly never intimated it was at any time, nor did they. And the water system was working very well, as the blockage was minor, and we had been aware of it for many weeks before calling someone out. How come that is classified as a 'priority' when the system is 'not working'. It was working very well actually, and was no priority. Kneejerk defence if ever I saw it.
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I booked Mayglothling to clear a blockage in my Domestic Waste Treatment Plant. I have never witnessed such pompous, self important, arrogant rudeness from any supplier. I received an email one evening dictating that they had scheduled the job and would arrive tomorrow 'sometime' between 8am and 6am. Nobody had shown even the common courtesy of talking to me to agree a date and time that was convenient for me, the Customer. I was clearly expected to clear my entire life because they had decided to come the next day. The 3 line email didn't even address me by name, or identify themselves. I replied and said NO, you are not coming tomorrow. Make an appointment with me like every other supplier on the planet who has some professional manners. So, I got a further email, dictating yet again, that they would come on Thursday between 8am and 6pm, a 10 hour 'slot'. Again, no discussion with me. I asked for an ETA, as I do have a busy life to get on with, rather than hang around for 10 hours waiting for them to bother turning up when it suits them. I never received a reply to this request, just ignored. Rudeness beyond belief. The engineer who came was charming and fixed the problem. The company isn't. Shameful arrogance.
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