mayglothlingwaste.com

Expensive, Incompetent and unable to adequately answer simple questions.

Our small sewage treatment plant overfilled due to failure of the sump pump on 2nd March 2026. I contacted Mayglothling (who had been emptying the tank regularly for some years) and asked for some urgent assistance. They agreed to come and empty the tank the next day and to also send an "Engineer" to assess the problem. As this was an urgent call-out, they charged me (on top of the £285 for emptying the Tank), a £198 "emergency" call-out fee and £288 for the Engineer's visit - all totalling £711.00.The emptying went smoothly but the Engineer was on site for a maximum of 30 minutes, did nothing except attempt to loosen the outflow pipe from the pump and left, promising to send a list of required works to HQ.In the meantime, the tank filled up again within 8 hours and I had to hire a petrol-powered pump to keep the unit from overflowing again so £285 wasted and arguably, not much value for money for the Engineer.On the 6th March, I received an un-totalled "quote" from Mayglothling for effecting the remedial works and including a sum of £2,400 for re-lining the transfer pipe (no more than 60cm in length). I asked for a costed breakdown of this unusually expensive element of the "quote" but Mayglothling said "we can't do that" and added that the absence of a proper total was that unexpected works might be incurred. So it was an open-ended estimate rather than a quote then.....Adding up all the elements in Mayglothling's estimate, this totalled £3,865 + vat.I had had enough by this stage and contacted another firm who billed me only £175 + vat for sending out a very competent engineer within 12 hours of me calling them and subsequently provided me with a quote of £1,170 + vat for doing the same repairs as Mayglothling had quoted for and at 30% of the price.My strong advice is DO NOT USE MAYGLOTHLING. In my opinion, they fall way short of any acceptable level of competence, are hugely expensive and their Administration is utterly appalling.

Date of experience: Mar 06, 2026