Very poor customer service over 20 years. Previously asked to be notified when they came to service or empty our biotec plant, but more often than not, the didnt. Tank emptied in January but the driver had no clue how to do this properly. He even asked my wife if it was via the manhole next to the tank! He also did not empty the tank fully. The February annual service was very thorough, by a good engineer who took me through some issues. Then 4 months to come and do some critical extra maintenance work after giving a quote. They did notify me so I was able to check their hours. They then over billed me by 3 hours plus 3 items they did not replace. It took me 3 weeks to get any response from them, eventually they issued a credit note of £650 for the amount overcharged. No explanation of how or why this significant overcharging happened, so I am left wondering to be honest.
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Domestic & Commercial Waste Management. Your Local Experts.
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