Let me start by saying “Shame on AARP for recommending this company.” Based on their recommendation, we looked into using this company for a move from Ohio to Missouri. Also, READ EVERY WORD OF THE CONTRACT BEFORE SIGNING IT. We were moving in April 2024, and we started looking into moving companies in October 2023. It was November 2023 when we signed a contract with Mayzlin.During our conversation with their representative Nick, we asked numerous questions regarding certain situations and what the company would cover in case of damage. We asked what services would be done at the time of the move, such as servicing the washer/dryer. He assured us that any damage, whether we packed the box or they packed the box would be covered. (It was not.) He said it could possibly cut the cost if we wanted to pack up boxes ahead of the team coming to pack us. He also told us that they were handle the washer/dryer at the time of the move. (The packing team said they did not do it.) Sadly, he was lying through his teeth. No one could be mistaken on the number of issues that came to light at the time of the moveThe biggest falsehood that he said was that the cost would never be higher than his estimate, and if we sold any big items or cleaned out things, it could possibly go down. Two weeks before the move, an auditor called to see what needed to be moved. The cost of the move went up by almost $2,000! Nick said, “I’ve never been that far off on an estimate.” FRAUD at its worst! They offered to let us out of the contract knowing that they had us over the barrel since we were coming up on the date of the move. In the end, we paid $1,800 MORE than the estimate. As far as the move itself, we felt the packing crew was decent until we started unpacking. They did a great job packing up the dining room and kitchen items, but for quite a bit of the house, they used wardrobe boxes and piled things in. As we were unpacking, a few things came up missing. When we called to see if any boxes could possibly be left in the warehouse (we had to store things for 10 days), their reply was to put in the claim. It did not appear that anyone ever checked the warehouse. We have moved a number of times, and this was by far the worst for damage. The first thing off the truck was a kitchen table. The leg was cracked at the top by the tabletop. We had a coffee table that had a broken leg and a cracked board running the length of it. It appeared something heavy had been put on top of it. A metal floor lamp came in with the top sagging to the side and missing a base. Our glide rocker spindles are all cracked. A five foot wooden plant stand was in pieces. These are just a few of the items damaged. Add to these broken things the scratches and dings that were put in our wooden furniture pieces such as our entertainment center and dining room hutch, we were not happy with the results of this move. I submitted the claims as requested, and the result was a joke! They offered minimal coverage, and on the items they did cover, they did not accept my weight estimates. They took their “industry standards” instead of the ones I found online. If the damage did not change the functionality of the item, they would only allow 20% of the weight allowance cutting the claim down to nothing. None of the items packed by us were covered (as I said above, Nick lied repeatedly). The missing items had to be noted at the time of delivery; therefore, each one of them was declined. As for the wood tables, they declined them both as “movement of wood furniture will sometimes produce damage, particularly if the item is old.” The other reason given on the coffee table was that when the wood dries, it shrinks, and then it absorbs moisture and swells leading to cracks. What the heck?! As I said, RUN, RUN away from Mayzlin. They lead you to believe they are a reputable company, but in our experience, they are anything but.
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