Review Time
By far the worst customer experience ever! Run from Mayzlin Relocation. Nicholas who claims to be the manager is a complete scammer and liar. If I could give 1 star I would. This experience went from shady to terrible by the minute. And soon as they had my stuff it became a nightmare. I like most of you fell for the FAKE REVIEWS. But once I found the buyers beware page on Facebook I knew I was in trouble. They doubled my price at pick up and took 33 days to deliver my belongings when the sales rep said it would take 7 days max ! My belongings showed up in pieces and insurance offered me not even 25% of its value. This company needs to be investigated!!!
By far the worst customer experience ever! Run from Mayzlin Relocation. Nicholas who claims to be the manager is a complete scammer and liar. If I could give 1 star I would. This experience went from shady to terrible by the minute. And soon as they had my stuff it became a nightmare. I like most of you fell for the FAKE REVIEWS. But once I found the buyers beware page on Facebook I knew I was in trouble. They doubled my price at pick up and took 33 days to deliver my belongings when the sales rep said it would take 7 days max ! My belongings showed up in pieces and insurance offered me not even 25% of its value. This company needs to be investigated!!!
The worst moving company I have ever worked with. They prey on customers and lie with promises of delivery dates, direct routes, and having their own trucks ready to go.When looking for a mover I told them the most important thing was having a delivery date of December 12th. They said not a problem as long as I moved my pickup date up 48 hours, which I agreed to. Today is the 12th and all of my stuff is still in Austin Texas. For reference I am moving to Florida. At least a 3 day trip with DOT regulations. Their customer service operator, John, gets off on being rude to customers. Just repeats the same “we are waiting for a truck” and won’t escalate to a supervisor, and will hang up on you at the slightest bit of resistance. This company simply cannot be trusted if you need a reliable and stress free move. I can almost guarantee my things will be damaged. Make sure to leave reviews everywhere, including Google, BBB, and Verified Movers and anywhere else you can find.Donnie in sales is a commission based liar, John is an unhelpful person who should be nowhere near customer service, and the owners are cowards who won’t make things right with customers.Best advice to this company is to shut down. This ain’t the career path for yall.
Promised delivery dates were not fulfilled. Took 12 days beyond the agreed upon date. Several boxes went missing including tools, housewares, home decor, etc. Terrible customer service. Not sue why they inventory everything up front but make no effort to compare the lists at delivery.
I cant givethem less than 1 star because the system wont let me but This is by far the most unprofessional, un reliable and a Scam of a company and here is why;Our movers came June 28, they told us it could take 5-21 days... today is Aug 6th and they arrived at 4 pm, after they called yesterday to say they would get here by 11 am. When the guy shows up, its only 1 guy, which is not even an employee of this company, he is a subcontractor that has to hire his own people to help him! So the company doesnt even know who the hell is going into your home and what experience they have. On top of that we payed for the full packaging and unpacking experience and they dont know what goes where because nothing is labeled! So back to the one guy, he came with no help to unload the truck ( one single person to carry a piano and a house of 4 people really? ) because his crew did not showed up!Two Chairs broken my dyson was just thrown to a box with no protection at all! so not working, my dinning table is all scratched, my bedroom drawers broken, The worst company I am so mad and feel used and betrayed since we payed a lot of money, I truly believe they deserve a Lawsuit!
Mayzlin Relocation – Move #G4272151I chose Mayzlin based on glowing reviews on MoveBuddha, which I later realized are heavily slanted and affiliate-driven. That mistake cost me.It seemed like a good price at first... but then my “binding estimate” increased by nearly 50% on move day despite doing an in-home walkthrough. When I objected, I was told I had no choice but to pay immediately or they would leave. This was a classic bait-and-switch.Packing started a day late and stretched to three days instead of one, forcing me to overstay my lease. Several items were lost including a sound bar, charging stands, and step stools. Worst of all, they broke my $3,000 Samsung 8K TV, which I had flagged multiple times as fragile.Customer service has been dismissive. I’ve filed a formal demand and I'm escalating through the FMCSA and CSI.Avoid this company. Their estimates aren’t binding, their handling is careless, everything must be done in cash because they know you'll be unhappy in the end and want to ignore you.
Posted to Yelp!Review of Mayzlin RelocationIn October 2024, I enlisted Mayzlin Relocation for an interstate move from Texas to Tennessee. Unfortunately, due to a bout with COVID, I had to cancel the move before finalizing the date. I was disappointed to learn that I was outside the service window for a refund, but Chris, my representative, was incredibly understanding. He placed my move on hold for a future date and was very accommodating with all my questions, promising his ongoing support.Fast forward to December, after recovering from not just COVID, but also pneumonia and laryngitis, I revisited the idea of moving. Upon researching Mayzlin, I was concerned by several one-star reviews online. With this in mind, I contacted Chris again, this time requesting a refund, given the circumstances. To my surprise and relief, Chris not only listened but also advocated on my behalf to his supervisor. Within minutes, I had my refund processed and received the cancellation documents for my signature.Despite the negative reviews, my experience with Mayzlin Relocation has been nothing short of exemplary. Chris's professionalism and the company's integrity shone through during my interactions. They treated me with respect and kindness even though I wasn’t the easiest client. I would give Mayzlin Relocation five stars without hesitation. Their customer service, particularly during challenging times, was outstanding. If and when I decide to move again, I hope Mayzlin will welcome me back as a customer.
They arrived without packing material for my two steel closets and when they delivered they were scratched all over. One box of Noritake crockery was broken, one box was missing etc. Somehow the packers had marked the closets with a code that said ‘scratched’. They paid nothing. Sad state of affairs.
Let me start by saying “Shame on AARP for recommending this company.” Based on their recommendation, we looked into using this company for a move from Ohio to Missouri. Also, READ EVERY WORD OF THE CONTRACT BEFORE SIGNING IT. We were moving in April 2024, and we started looking into moving companies in October 2023. It was November 2023 when we signed a contract with Mayzlin.During our conversation with their representative Nick, we asked numerous questions regarding certain situations and what the company would cover in case of damage. We asked what services would be done at the time of the move, such as servicing the washer/dryer. He assured us that any damage, whether we packed the box or they packed the box would be covered. (It was not.) He said it could possibly cut the cost if we wanted to pack up boxes ahead of the team coming to pack us. He also told us that they were handle the washer/dryer at the time of the move. (The packing team said they did not do it.) Sadly, he was lying through his teeth. No one could be mistaken on the number of issues that came to light at the time of the moveThe biggest falsehood that he said was that the cost would never be higher than his estimate, and if we sold any big items or cleaned out things, it could possibly go down. Two weeks before the move, an auditor called to see what needed to be moved. The cost of the move went up by almost $2,000! Nick said, “I’ve never been that far off on an estimate.” FRAUD at its worst! They offered to let us out of the contract knowing that they had us over the barrel since we were coming up on the date of the move. In the end, we paid $1,800 MORE than the estimate. As far as the move itself, we felt the packing crew was decent until we started unpacking. They did a great job packing up the dining room and kitchen items, but for quite a bit of the house, they used wardrobe boxes and piled things in. As we were unpacking, a few things came up missing. When we called to see if any boxes could possibly be left in the warehouse (we had to store things for 10 days), their reply was to put in the claim. It did not appear that anyone ever checked the warehouse. We have moved a number of times, and this was by far the worst for damage. The first thing off the truck was a kitchen table. The leg was cracked at the top by the tabletop. We had a coffee table that had a broken leg and a cracked board running the length of it. It appeared something heavy had been put on top of it. A metal floor lamp came in with the top sagging to the side and missing a base. Our glide rocker spindles are all cracked. A five foot wooden plant stand was in pieces. These are just a few of the items damaged. Add to these broken things the scratches and dings that were put in our wooden furniture pieces such as our entertainment center and dining room hutch, we were not happy with the results of this move. I submitted the claims as requested, and the result was a joke! They offered minimal coverage, and on the items they did cover, they did not accept my weight estimates. They took their “industry standards” instead of the ones I found online. If the damage did not change the functionality of the item, they would only allow 20% of the weight allowance cutting the claim down to nothing. None of the items packed by us were covered (as I said above, Nick lied repeatedly). The missing items had to be noted at the time of delivery; therefore, each one of them was declined. As for the wood tables, they declined them both as “movement of wood furniture will sometimes produce damage, particularly if the item is old.” The other reason given on the coffee table was that when the wood dries, it shrinks, and then it absorbs moisture and swells leading to cracks. What the heck?! As I said, RUN, RUN away from Mayzlin. They lead you to believe they are a reputable company, but in our experience, they are anything but.
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