I don't normally leave reviews however Mazda assist UK have been shocking to say the least. I purchased a brand new Mazda MX-30 around 1 month ago and the car already has a malfunction with the EV system. I bought the car through a local Glasgow dealer who have passed me onto Mazda assist for support as the warranty is through them. Although they were great initially dealing with the reported issue that's all that went well The company who came out to inspect the car and offer some support had little knowledge of the car neither the correct Mazda software on them to address any issues. Although the chap was friendly and tried his best I would have expected a Mazda specialist to attend which was not the case. Fast forward I booked a replacement car through Mazda assist to be delivered for the Monday so the dealer could inspect the car (this was done through a couple calls on Thursday & Friday). Since then I had a further three calls with Mazda assist to get this sorted only to find out they sent the booking request for the replacement vehicle on the Sunday when the rental company were closed. I had to chase Mazda assist again this morning to find out what's going on as the car was booked in to get inspected and no sign or contact from the car rental company. I then received a text message saying to call the local car rental company Enterprise however the phone just keeps ringing out. After 3/4 persistent attempts I got hold of someone who says they don't have any vehicles and that the earliest I can get a replacement car is Wednesday two days after my car was to go in for inspection. I have had to rebook my car in at the local dealer, reschedule time off with my work and move things around. Considering this was all dealt with Thursday and Friday I am dumbfounded by the lack of professionalism from Mazda and the standard they have set here. A complete disregard for customers and that we should just be messed about. This is a brand new car I've bought and considered I traded in a 10year old VW with no issues it's fair to say Mazda and their aftercare is poor. I will not recommend Mazda to anyone from their lack of communication, flaky call handlers and lack of sense of urgency or customer service it's been nothing but hassle.
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