Review Time
This review is for the Guildford Mazda dealership in Surrey
I would strongly encourage prospective customers—especially those considering an approved used Mazda—to think carefully before purchasing from Guildford Mazda. Based on my experience, I would recommend seeking a dealership with higher standards of vehicle preparation and customer care.
I placed a deposit on a 2018 Mazda MX-5 (AY68 FKS) listed through the official Mazda Approved Used network. The car appeared well presented online and I proceeded with the purchase through Sales Executive Daran. I was informed some preparation work was required on a crash detection module and was assured this would be resolved before collection eight days later.
After travelling 2.5 hours from Bristol, it became immediately clear the vehicle was not fit for sale. The car had multiple dents, deep scratches, significant paint loss on the driver’s door, a poorly repaired front bumper, and widespread scratches across the bonnet. Daran acknowledged a large scratch, claiming it occurred post-preparation, despite further damage being obvious.
My deposit was refunded after speaking with his manager remotely, but no compensation was offered for the wasted time or travel costs. I am now raising these concerns with Mazda UK, as I do not believe this vehicle should ever have been marketed as an approved used Mazda.
This review is for the Guildford Mazda dealership in SurreyI would strongly encourage prospective customers—especially those considering an approved used Mazda—to think carefully before purchasing from Guildford Mazda. Based on my experience, I would recommend seeking a dealership with higher standards of vehicle preparation and customer care.I placed a deposit on a 2018 Mazda MX-5 (AY68 FKS) listed through the official Mazda Approved Used network. The car appeared well presented online and I proceeded with the purchase through Sales Executive Daran. I was informed some preparation work was required on a crash detection module and was assured this would be resolved before collection eight days later.After travelling 2.5 hours from Bristol, it became immediately clear the vehicle was not fit for sale. The car had multiple dents, deep scratches, significant paint loss on the driver’s door, a poorly repaired front bumper, and widespread scratches across the bonnet. Daran acknowledged a large scratch, claiming it occurred post-preparation, despite further damage being obvious.My deposit was refunded after speaking with his manager remotely, but no compensation was offered for the wasted time or travel costs. I am now raising these concerns with Mazda UK, as I do not believe this vehicle should ever have been marketed as an approved used Mazda.
Having booked my very low mileage (22500) Mx5 into Mazda York, for a diagnostic check (at 3 times the price of independant garage) re a stop start system warning light issue, they insist the check needs a 2.5 hr booking! (?).I was informed early doors, they suspected what the defective expensive part was (£1000 plus DC converter). I expected this, concurring with similar internet reports. However, they would not commit their diagnosis unless I paid a labour fee of £280 to strip it down further, stated at 2.5hrs in. Seriously, how difficult can it be to tell me the part is not working? The staff were pleasant, but Mazda know this is an issue and won't commit an answer, until you're indebted. Mazda UK weren't interested, in any way, unless you've a new car, under warranty. I took the car there for a better experience, after Mazda Harrogate made a hash of the fuel pump recall a couple of years back (screwdriver prising marks on the headrest backs, discovered later). I didn't get one 🤷♂️. Get a different make of car, with ability to use none franchise specialists. I'm not aware of any local mazda ones.
Mazda leamington spa where i bought our volvo from was excellent from start to finish,sal couldn't do enough for us as we travelled 2.5 hours to pick this car up,was a fault with the cr on the electric boot strut but was sorted more or less straight away by Steve Roberts the branch manager all in all great company to deal with.
I experienced an issue with my Kia Niro Electric. Johnson Mazda Solihull refused to acknowledge the fault, saying it was Kia’s responsibility, despite me owning the car for only five months. They advised replacing the battery, which I did at a cost of £150, but this did not fix the problem. Kia later identified the real issue as a faulty boot sensor draining the battery and confirmed there was an outstanding recall that Mazda should have notified me about. I am now £150 out of pocket for an unnecessary battery, and Mazda has ignored my calls.
I had a great experience at the Mazda dealership in Coventry. From the moment we walked in, it genuinely felt like everyone cared and the customer service was excellent.Jordan was very knowledgeable, thoughtful, bubbly, and friendly, which made the whole experience enjoyable and relaxed. The sale was closed by Paul, who was efficient and also very knowledgeable, making everything straightforward and stress-free.Justin also helped me with the service plan side of things and was kind and helpful throughout.I’m very happy with the car I purchased – it meets my needs perfectly – and I’m really pleased with the overall service. I wouldn’t hesitate to recommend this dealership.
I wish I had read these reviews before buying a brand new car from them. A part of car fell off after a few months which only cost a few pounds to replace. They refused to help until I got my partner who has a legal background involved. Part department terrible
Mazda York.i have never experienced such a disorganised waste of space dealership who have no interest in their customers. Brought my new car in under warranty as handbrake and transmission faulty. Said it was fixed but 5 weeks later my car was the same. Took it in this morning as it was booked in and they had no record of the booking and didn’t care.Never go near this dealership as they are a disgrace.
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