Very disappointed I have to say with Halifax Mazda dealership. Having recently purchased my CX30 from the brilliant Gateshead Mazda in May, I chose Halifax Mazda over Harrogate Mazda as it was nearer my home in Keighley, but I will definitely be going to Harrogate Mazda in future. Ryan on the service desk was disengaged and didn’t seem to be bothered to answer my questions about the work and I got the feeling he couldn’t wait for me to go away from his desk. I arrived early for my 8.30 appointment and told Ryan I would go shopping in the town while they did the work. By 12.30 pm I had not heard anything, no phone calls, so I rang the dealer , no reply. Headed back to the dealer and found that my car had moved and was sparkly cleaned so thought the work had been done! Oh no, Ryan said, it’s an all day appointment (he never told me this at 8.30 am) , so they couldn’t look at my car until at least 2pm! Very weird that they they cleaned the car ‘before’ the work, never known that before! They actually checked my car at 1.30pm but couldn’t find anything wrong with my squeaky brakes and just cleaned them, not totally convinced. No Audi Cam or even Suzuki Cam like at Colin Appleyards of the work done, and I even had to ask Cath on the service desk for a paper print to show that they had even looked at the car. No follow up Customer Satisfaction survey texts or emails like you get with VERTU Audi or Suzuki, nothing , nada, very poor customer service! Sort it out Stoneacre , you can do better and live up to your competitors standards. Oh and they are unable to update your latest Maps on your SD card as apparently according to the staff they do not have the firewall in place yet on their computers. Another reason for visiting Mazda Harrogate
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