mazda.co.uk

Avoid Nunns mazda of Grimsby.

I have in the past been the happy and satisfied owner of 2 quality used Mazdas purchased from North West Mazda dealerships. The first was the 6 in Mazda Red on a 19 plate and the second a CX5 also in Mazda Red on a 20 plate both purchased from Mazda dealerships in the North West as i live in the North West. I never once had any issues with them apart from the 6 needed stronger wing mirror motors which was happily done under warranty. Then after having a couple of Kias i decided that i would once again go back with Mazda and so started hunting for the Mazda 3 Saloon in Mazda Red from a Mazda dealership. The only one i could find was in Grimsby nearly 200 miles away in Nunns mazda. I looked at the photos on line blowing the photos up and giving them a really good scan. It looked perfect and as it was an approved used Mazda on a 20 plate it came with 12 months Mazda Warranty and so i rang them to ask questions about it and was told that it was bought new from them by a lady who was a good customer of theirs and it was serviced by them and had its mot with them. I paid the deposit and as I've always trusted Mazda dealerships i said i would get the train down which would take nearly 4 hours and would buy it. As it was 4 hours travel to them i booked a hotel. They said that when i arrived at Grimsby Station they would be waiting to pick me up in my new car and then i could drive it back to the dealership. When i arrived there was my nice Red Mazda except there was a scratch down the side of the rear passenger door and when i pointed it out to their salesman he simply said what did i expect from a used car? Because i had travelled so far and i was tired i asked if he would knock something off the price so that i could have the scratch buffed out but he flatly refused. As i was still at the train station i told him that i wouldn't therefore be buying the car and would be getting the next train home. He jumped into the car and as he passed me he was laughing out loud so that i could hear him. I went to buy my train ticket home but was told that the line had faults and so trains were suspended. With this and also because I'd paid to stay in a hotel i decided to ring the dealership and tell them I'd changed my mind and would have the car and that i would pay someone to buff the scratch out. I had also paid the dealership to apply their own paint protection as I've always had paint protection applied to cars I've purchased. I bought the car and went back to the hotel. I left the following morning 12th march for the 200 miles journey but when i reached my home the paint protection application had smeared from front to back. I rang the dealership and their response was well it hasn't happened before instead of oh dear we'll pay to have it sorted for you by your local Valeting company. I was asked by them to get in touch with the supplier of their paint protection to which they also said well mine was the only car this had happened to and that the dealership that they supplied to had never complained about anything like this before. So once again i rang the dealership. They begrudgingly paid me back the money i had paid them for the paint protection. I still needed the smeared paint protection cleaning off and so i once again rang their supplier who also begrudgingly said they would get in touch with a Valeting company local to me to reapply their solution. The Valeting company rang me and when he came round he informed me that they had offered him £30 to clean and reapply the solution to which he replied don't waste his time by offering such a pitiful payment so they agreed to pay his going rate. The Valeter informed me that he had never ever heard of this brand of solution and after reading the ingredients said it's absolute rubbish. He also informed me that he had been in touch with the people from the dealership who had applied the solution to my car and that they had informed him that they hadn't had the time to apply the base coat before applying the top finish coat and so that was the reason for the smearing as it had nothing to key onto. I ended up putting a further £300 towards having my car Ceramic coated. Surely this was the last of the bad news i would have going forward with this car. Nothing would be further from the truth. I've had new wing mirror motors but thankfully covered under warranty but the latest problem was 2 weeks ago when my car broke down and was showing multiple faults. When the recovery turned up he checked the battery and also hooked the car up to the diagnostic machine. He printed off a slip that showed the battery should be showing 335 amp which was healthy but it was actually showing 665 amp which was off the scale. Today i took the car to my local Mazda dealer and after hooking it up to their Diagnostic machine at the cost of £149 and a new battery totalling £380. Nunns mazda of Grimsby have refused to help with this cost. Avoid Nunns mazda Grimsby!!!

Date of experience: Jun 05, 2024