Read ALLWOW... 5 STAR for Debbie and Chris took care of my car like it was their own, i had a service booked and ended up with a recall.They arranged a loan car even though they had none Debbie worked hard to get me one from Enterprise rental. For the two and a half weeks I was kept in the loop. When my car was ready Debbie had it cleaned and ready for collection. Sometimes it's hard to get good service, Chris and Debbie made the journey more comfortable for me........ SADLY 😔 the complete opposite from the Sales Director Kam Shokar on the day I dropped the car off, I walked around the shop floor and I was trying to get my insurance details for the rental from enterprise, looking for a pen I found one on an empty desk at 8am halfway through writing the details I needed I was shouted down by Kam Shokar he was saying "don't touch that pen" as he walked over to me, after writing the details I was going to explain... without a chance to say anything Kam Shokar shouted his head off..turned and walked into his office. (I would have preferred "Sir would you like to borrow a pen)After that his staff couldn't look me in the eye.I know this is Romford and not Knightsbridge but the red carpet should be out for everyone who walks through the door.I am a keen Mazda driver for many years and I feel I can't return to Romford Mazda.Credit to the staff for putting up with this behaviour from a member of staff let alone the" Sales Director "I have been emailing Jeremy Thompson at Mazda Dartford and my next bunch of services will be done there.I am a highly trained specialist in my frame of work and I feel Kam Shokar looked down on me, a customer is a customer. Being the Sales Director doesn't allow him to speak with customers it that way, I'd hate to think of how he speaks to his staff.I won't let this spoil my love for such a fantastic car brand.100% credit to Chris and Debbie for holding customers.
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