This review is for the Guildford Mazda dealership in Surrey
I would strongly encourage prospective customers—especially those considering an approved used Mazda—to think carefully before purchasing from Guildford Mazda. Based on my experience, I would recommend seeking a dealership with higher standards of vehicle preparation and customer care.
I placed a deposit on a 2018 Mazda MX-5 (AY68 FKS) listed through the official Mazda Approved Used network. The car appeared well presented online and I proceeded with the purchase through Sales Executive Daran. I was informed some preparation work was required on a crash detection module and was assured this would be resolved before collection eight days later.
After travelling 2.5 hours from Bristol, it became immediately clear the vehicle was not fit for sale. The car had multiple dents, deep scratches, significant paint loss on the driver’s door, a poorly repaired front bumper, and widespread scratches across the bonnet. Daran acknowledged a large scratch, claiming it occurred post-preparation, despite further damage being obvious.
My deposit was refunded after speaking with his manager remotely, but no compensation was offered for the wasted time or travel costs. I am now raising these concerns with Mazda UK, as I do not believe this vehicle should ever have been marketed as an approved used Mazda.
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