I recently purchased a new Mazda CX 3 from Gosford Mazda. Unfortunately the Mazda Navigation system is defective. When I notified Gosford Mazda of the issue I was met with silence. I received no response to my emails and calls to the Sales Manager, sales person and Sales Administrator. When I was finally able to speak to the sales person who sold me the car he was dismissive and contemptuous of my concerns. As far as he was concerned the matter was one for the Service Centre to deal with which I am fully aware of yet he also had no issue with the multiple occasions my emails and phone calls had been ignored. As a result I made contact with the Dealer Principal in an attempt to progress my concerns. Whilst communication has improved via the Dealer Principal the problem with the navigation system has yet to be fixed. The Gosford Service Centre has done its best to try and rectify the fault however they cannot as it is a software issue that needs to addressed by JAPAN Mazda. Until Japan Mazda addresses the fault via a software fix or update I will continue to drive a new Mazda with a Mazda Navigation defect. I have been told it is a priority however it has been some five months with no resolution. Unfortunately I am left have no real confidence or clear knowledge of if, or when, it will be fixed. I feel very disappointed with my initial dealings with members of the Gosford Mazda sales team and I am disappointed that instead of treating a customer with basic respect and courtesy I was left feeling very strongly that I was an annoyance that would go away if ignored for long enough. As a result of this experience If I had my time again I would go elsewhere to purchase a new car and it would not be a Mazda
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