Review Time
I am submitting this review as a formal complaint regarding a serious lack of duty of care and service negligence experienced at Mazda Aspley in QLD, and the equally disappointing response from Mazda Australia.
During my recent 3rd-year scheduled service at another Mazda dealership, the service team identified that Mazda Aspley had incorrectly performed a 1st-year service at my 2nd-year visit. As a result, mandatory maintenance — specifically brake fluid replacement — was not carried out at the required interval.
Brake fluid replacement is a critical safety requirement. Failing to perform this service left my vehicle operating with degraded brake fluid beyond the manufacturer’s recommended timeframe, which is unacceptable.
When I contacted Mazda Aspley, they acknowledged the mistake in their records. However:
There was no apology for the oversight or acknowledgment of the safety implications.
The response was dismissive — I was told that since I hadn’t been charged previously, I could simply book and pay for the brake fluid replacement now.
This demonstrates a complete lack of accountability.
I escalated the matter to Mazda Australia expecting a proper review and response. Unfortunately, I have received no reply at all. The lack of communication and failure to address a legitimate safety concern reflects poorly not only on the dealership but on the brand as a whole.
Customers trust authorized dealerships and the national distributor to uphold manufacturer standards, ensure vehicle safety, and stand behind their service network. In this case, both have failed to meet that expectation.
This experience has completely undermined my confidence in the brand.
I am submitting this review as a formal complaint regarding a serious lack of duty of care and service negligence experienced at Mazda Aspley in QLD, and the equally disappointing response from Mazda Australia.During my recent 3rd-year scheduled service at another Mazda dealership, the service team identified that Mazda Aspley had incorrectly performed a 1st-year service at my 2nd-year visit. As a result, mandatory maintenance — specifically brake fluid replacement — was not carried out at the required interval.Brake fluid replacement is a critical safety requirement. Failing to perform this service left my vehicle operating with degraded brake fluid beyond the manufacturer’s recommended timeframe, which is unacceptable.When I contacted Mazda Aspley, they acknowledged the mistake in their records. However:There was no apology for the oversight or acknowledgment of the safety implications.The response was dismissive — I was told that since I hadn’t been charged previously, I could simply book and pay for the brake fluid replacement now.This demonstrates a complete lack of accountability.I escalated the matter to Mazda Australia expecting a proper review and response. Unfortunately, I have received no reply at all. The lack of communication and failure to address a legitimate safety concern reflects poorly not only on the dealership but on the brand as a whole.Customers trust authorized dealerships and the national distributor to uphold manufacturer standards, ensure vehicle safety, and stand behind their service network. In this case, both have failed to meet that expectation.This experience has completely undermined my confidence in the brand.
the removal of smashed driver side mirror and frame , and install fully new replacement, was excellent ..quality of service and work done very good ... new one works perfect , and no marks or scratches on exterior of door , and interior door lining removed and replaced.manager very thorough and helpful .
I have been a loyal Mazda owner for over 20 years and have previously owned a Mazda 3 (2011), a CX-8 (2020) and currently a Mazda 2 (2021) as my second vehicle. Throughout this time, I have never experienced any major issues with Mazda vehicles—until now.My Mazda 2 has had a persistent squeaking noise whenever the brakes are applied. This issue has been present since the first service, at which time I raised it with the service department. I was repeatedly advised that this is “how the vehicle is built” and that, as the Mazda 2 is a lightweight car, the brakes need to be applied firmly. They said that they have given a firm clean and should resolve the sound. Also mentioned that as the brake pads are of good quality and hard, hence the noise. The brake pass last long but comes with someCons. I find this explanation quite unreasonable and unsatisfactory.What makes this more concerning is that one of my friends experienced a similar issue with their Mazda 2. In their case, the service team only offered a solution involving replacement of certain components after the five-year warranty period had expired. This leads me to believe I may face the same situation.My vehicle is currently four years old and has travelled approximately 60,000 kilometres. I will provide an update next year if Mazda offers a proper solution to address this braking noise. Unfortunately, if a genuine fix is only provided after the warranty period, my next vehicle will not be a Mazda.
Average car that does all (well most) that it is supposed to do but nothing extraordinary. Bit of get up and go and nice sport functionIt's a Cx3, nice to look at and drives okay HOWEVER do not bother with the rubbish I-stop function. Had ours 5 years, and the total use time as per the on-board recorder of use advises it has only worked for 1 Min 44 seconds. Have had it back to Mazda deal 3 times to have it looked at and they have no answers. In order to get it to work we have to drive approx. 200 km's down the coast and the first set of lights around that distance it actually works...and then stops again. Rubbish feature and a waste of time and effort
I recently purchased a new Mazda CX 3 from Gosford Mazda. Unfortunately the Mazda Navigation system is defective. When I notified Gosford Mazda of the issue I was met with silence. I received no response to my emails and calls to the Sales Manager, sales person and Sales Administrator. When I was finally able to speak to the sales person who sold me the car he was dismissive and contemptuous of my concerns. As far as he was concerned the matter was one for the Service Centre to deal with which I am fully aware of yet he also had no issue with the multiple occasions my emails and phone calls had been ignored. As a result I made contact with the Dealer Principal in an attempt to progress my concerns. Whilst communication has improved via the Dealer Principal the problem with the navigation system has yet to be fixed. The Gosford Service Centre has done its best to try and rectify the fault however they cannot as it is a software issue that needs to addressed by JAPAN Mazda. Until Japan Mazda addresses the fault via a software fix or update I will continue to drive a new Mazda with a Mazda Navigation defect. I have been told it is a priority however it has been some five months with no resolution. Unfortunately I am left have no real confidence or clear knowledge of if, or when, it will be fixed. I feel very disappointed with my initial dealings with members of the Gosford Mazda sales team and I am disappointed that instead of treating a customer with basic respect and courtesy I was left feeling very strongly that I was an annoyance that would go away if ignored for long enough. As a result of this experience If I had my time again I would go elsewhere to purchase a new car and it would not be a Mazda
I wish I could give minus 5 stars . Mazda Australia is a tooth less tiger who have no control over the dealerships. I bought a Bt50 in 2023 from Hornsby Mazda and I live in Blacktown. Due Covid 19 pandemic there was no Bt 50 at my local dealers, so I had to buy from Hornsby dealer. I had 2 recalls from Mazda Australia but the 2 dealers close to me have refused to fix the recall issue but they serviced my vehicle, it’s 2 years now the issue hasn’t been fixed and Mazda Australia has beefed informed but they are not interested to resolve these matters but only interested in your sales. If someone is thinking of buying a Mazda please think twice. Their customer service staff are very rude when you go in for anything else apart from sales. Back up service is worst.I regret buying a Mazda and will never recommend anyone unless someone is willing to face stress.
My family owns 6 Bt50s. 5 are great. My new one is a death trap.I will never buy another new BT 50My new BT50 is so dangerous with the new technology.It ran me off the road at 100 km/h!!!I couldn’t hold it on the road.It applied brakes and stopped because of an oncoming car on the other side of the road and would not proceed until the car had passed.It slammed on brakes on a major highway in coordination with a car in the next lane because the car in the other lane braked hard to turn off the road.The accelerator failed to respond on a major highway in cruise control maintaining a speed below the cruise control on a clear carriage way. It would not accelerate to the set speed then lost speed to 82 km/h on a 100km/h road. The accelerator was totally unresponsive. Then after over a kilometre it became responsive again.The MZD screen Mazda does not function well with Apple phones. Nearly all the service people at Mazda that I spoke to admit this. However when they test the faulty operation of the screen they use Samsung which they know works and then report no fault here. BUT it drops out regularly and frequently with my Apple phones. I asked MAZDA to fix my car and make it safe.Mazda says if I turn off all the faulty technology every time I get in the car it probably won’t happen again.But they won’t give any assurances.The manual says to reset the functions back to factory setting if a new driver drives the car because turning off setting will make the vehicle respond in unexpected ways and could be dangerous and cause an accident.Mazda has had my new car longer than I have. Almost 2 months.They can’t fix it. They’ve put it in storage.They can’t supply me a loan car while they have my car.I had to buy another car 6 weeks after they took my car so I could get to work.The car they sold me is faulty.They can’t fix it!They won’t buy it back!They won’t replace it.They don’t appear to honour their new vehicle warranty
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