mazda.com.au

1.9
1.9 Based on 20 reviews

...

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Kermit J.
Very Frustrating!

I bought my Mazda CX5 from Jarvis Ford and always had it serviced there. I had to take it to Mazda for my January service as there was a warning light that Jarvis couldn't clear. Ever since that January service, I have had nothing but issues with the vehicle. Most recently, the EPB was getting stuck on. I took it to Mazda and they were trying to claim the issue under warranty. It has taken 7 weeks to the day for Mazda Australia to reject the claim and now I'm up for $2,500! Living without a car for 7 weeks (will be closer to 9 by the time it's repaired) and all for nothing. The back and forth was ridiculous. Mazda obviously didn't want to pay from the get-go so why waste my time?

1
Date of experience: May 20, 2024

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