I am submitting this review as a formal complaint regarding a serious lack of duty of care and service negligence experienced at Mazda Aspley in QLD, and the equally disappointing response from Mazda Australia.
During my recent 3rd-year scheduled service at another Mazda dealership, the service team identified that Mazda Aspley had incorrectly performed a 1st-year service at my 2nd-year visit. As a result, mandatory maintenance — specifically brake fluid replacement — was not carried out at the required interval.
Brake fluid replacement is a critical safety requirement. Failing to perform this service left my vehicle operating with degraded brake fluid beyond the manufacturer’s recommended timeframe, which is unacceptable.
When I contacted Mazda Aspley, they acknowledged the mistake in their records. However:
There was no apology for the oversight or acknowledgment of the safety implications.
The response was dismissive — I was told that since I hadn’t been charged previously, I could simply book and pay for the brake fluid replacement now.
This demonstrates a complete lack of accountability.
I escalated the matter to Mazda Australia expecting a proper review and response. Unfortunately, I have received no reply at all. The lack of communication and failure to address a legitimate safety concern reflects poorly not only on the dealership but on the brand as a whole.
Customers trust authorized dealerships and the national distributor to uphold manufacturer standards, ensure vehicle safety, and stand behind their service network. In this case, both have failed to meet that expectation.
This experience has completely undermined my confidence in the brand.
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