I tried to sell an iPhone to Mazuma after upgrading to a newer model. I was pleased with the initial offer of £125 as it would have saved me the bother of selling the phone on eBay. The phone was in MINT condition but when I sent it to them I got a message back saying:
"Apple iPhone 12 64GB Unlocked - Screen has deep scratches/chips that can be felt.
Apple iPhone 12 64GB Unlocked - Housing has more than 5 light scratches or is chipped".
All of this was ABSOLUTELY FALSE.
I rejected the offer and asked for the phone to be returned. Then they responded with:
"I noticed that you had recently rejected our revised offer of £35.00 for your device.
Good news, we have reassessed your device and taking into consideration the condition we can offer £45.00 for your device.
We hope an increased offer is sufficient to keep you as our customer and your recycling order open. If so please simply respond with 'Accept' to this message and we’ll process your revised payment.
If not then please respond 'Reject' and we will ensure that your order is back with you as soon as possible".
I rejected this offer and now have the phone back in my possession.
The impression I get, as a potential seller, is that they are trying to low-ball people with revised offers in order to buy good quality phones on the cheap. I would never use them again. I would avoid them
Claim your business profile now and gain access to all features and respond to customer reviews.
