They downgraded by device quality to faulty despite the phone being in excellent condition and tried to say the screen has pressure marks so the screen needed to be replaced! The irony is I had paid privately to have the screen fully replaced directly before sending to Mazuma so I know 100% it was in great condition. Money grabbing where they can and hoping people take the offer if they really need the money. There is no way a brand new screen could have pressure marks on it. Would NEVER use again. Probably the worst company I've ever dealt with
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