My experience with Mazuma Mobile in February 2026 was very disappointing. I was quoted £495 for my iPhone 16 Pro, but after they received it they claimed there were scratches (there weren’t) and reduced the offer to £400.
I declined and asked for my phone to be returned, but instead they kept slightly increasing the offer (£410, then £420) rather than returning the device as requested. It took three refusals before they finally agreed to send my phone back.
I also paid over £10 to send the phone to them with proper insurance, yet they only insured the return package for £150 unless I paid extra to increase the cover. Considering the value of the phone, that felt completely inadequate.
I suggest you do something I didn’t, which is read the reviews on Google, which in my opinion give a much better view of what to expect from Mazuma.
This was my personal experience and I still have the emails confirming the quote and revised offers. Based on this experience, I would advise others to think carefully before sending a device in.
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