I recently bought a car from MB Brent Park, and while I’m very happy with the car itself, the overall experience left a lot to be desired.When I first spoke to the team over the phone, I asked about features such as wireless CarPlay and wireless charging. I was told the car didn’t have them, so it was a pleasant surprise to find out when I arrived that it actually did — a nice bonus.I’d booked a test drive six days in advance and made it clear I’d be travelling down from Leeds and planned to drive the car away the same day. Despite this, I was told I couldn’t see the car until 10 a.m., even though they open at 9 a.m., because it needed to be “prepared.” I’m not sure why this couldn’t have been done beforehand, considering the advance notice.Over the phone, they were very blunt, they also wouldn’t offer any discount on the price (which is fair enough), but they also refused to put in any fuel for my long drive back to Leeds — not ideal, but again, not the end of the world. However, when I arrived for the test drive, the car had less than 1 mile of fuel left, which was quite frustrating. Which is unhealthy for the car for a few reasons 1. The fuel pump needs petrol to stay cool. With almost no petrol, it can get hot and break.2. Dirt sits at the bottom of the tank. When the petrol is low, the car can suck this up and block parts of the engine.3. The car could run out of fuel at any moment, which is unsafe and can damage the engine.Anyways finally, when I arrived at 10 a.m. (as agreed), the car was still being cleaned, and throughout the whole visit, we weren’t even offered a coffee or water — small things that would’ve made the experience feel more professional.The presentation of the car was also disappointing. The interior was greasy and hadn’t been properly cleaned, the Bluetooth devices and settings were still on the old owners and had not been reset, there were paint chips on the bonnet (which I had previously asked about and was told were just reflections from the lighting), and there were scratches on the rear that they later had to T-Cut out. When we lifted the boot liner, we even found a child’s toy, a Kinder wrapper, and a Dunelm receipt, showing a clear lack of attention to detail.Despite all that, the car itself is great — the previous owner clearly looked after it well. But the sales process and presentation from MB Brent Park were a shambles.We were told there was no service history available, only for them to “find it” after we’d already bought the car, which made it feel like they simply hadn’t bothered to look properly.After getting the car home and cleaning it myself, I found four pieces of used chewing gum under the driver’s seat, as well as another child’s wrapper under the passenger seat. That was honestly the last straw for me — no attention to detail at all.I also had an issue with the windscreen washer spray, and when I contacted them, I was told it was probably the motor and that I’d have to take the car all the way back to Wembley to get it fixed, as they wouldn’t authorise a local repair. In fairness, I ended up fixing it myself, so I can’t comment on how helpful they would have been, but the situation added unnecessary stress.Finally, when I arrived at 10 a.m. (as agreed), the car was still being cleaned, and throughout the whole visit, we weren’t even offered a coffee or water — small things that would’ve made the experience feel more professional.Overall, I love the car, but the customer service, preparation, and attention to detail from MB Brent Park were abismall. It felt rushed and careless from start to finish, which really took away from what should have been an exciting purchase.
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