mbbrentpark.co.uk

4.3
4.3 Based on 80 reviews

...

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Asher Cook
A DISAPPOINTING EXPERIENCE

It is really disappointing, this review could so easily have been for 5stars but it is only for one at best.We chose a car, drove the car, generally looked over the car and were satisfied with it, I assumed that this was an honest upstanding business, if not a family business and if anything came up after we drove off it would be sorted professionally.I was wrong the two front tyres were worn down to the Tread Wear indicators. Not really surprising as it is a three year old, front wheel drive, heavy electric car, however I did not see this before we drove off.Seemingly MB never saw it either during the comprehensive vehicle check that it should have had.I spoke to ADAM on the telephone a few days later but he showed no interest and denied that the tyres were worn down, even though I was looking at them.Everybody is nice, shaking hands, making coffee chatting and smiling, 5star service until you pay and drive off, then ADAM, who was part of the sales team for my car, does not want to know.Strangly the cars computer says that it's next service is due in 12 months time but Mercedes tell me that it is due now, they have no record of this years.The jury is also out on the Comprehensive Warranty and Shine Protect that I was charged £2000 for.This experience was not my finest hour unfortunately, but you are warned. If you want a used Mercedes buy one from a Mercedes Dealer, they have trustworthy after=sales and they are about the same price but your money and purchase is much more secure.

1
Date of experience: Apr 01, 2025

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