I cancelled my MBNA home insurance and credit card after poor service.I applied to get them to delete my peronal details as advertised on their website, wow the hoops you need to jump through only to be told no!Now months after closing my credit card a store that I paid using my MBNA credit card has refunded me to the closed card in excess of £3000.You should see the meal MBNA are making of me getting it back!!They are literally keeping it in their own account for as long as possible purely to gain interest on it before finally releasing it to me.Everytime I use the messaging app I got a different answer proving their staff are clueless.Ended up having to phone only to be told it's 28 days before I can even apply for the missing refund form to be filled in.Then it could be 30-60 working days before I get it back!!Absolute shambles of a business!!AVOID at all costs!
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