Door glass for a 2018 C43 was ordered. I assumed because the company is based in California, that is where my part would ship from. I did not want to order from east of the rockies, due to shipping and time. That was a huge mistake. My window didn't even ship for over a week. I ordered on the 9th of February. It shipped from a Chevrolet dealership in Springfield MO on the 17th. I had to pay $158 in "priority shipping" charges on the 26th, the day it arrived to my local post office. I had no choice in the matter. It was either that or order another window and deal with MORE delays. I couldn't drive the car in sub freezing weather with no glass. Initially, I was not charged more than a few dollars for shipping. I didn't think anything of it. Until it was delayed, and delayed and delayed again. USPS was processing it very slowly despite it having a "priority" label, because NO SHIPPING CHARGES HAD BEEN PAID WHATSOEVER. I had to fork over $158 to receive the glass i had already paid for and paid shipping on once. "MBPartsGiant" doesn't seem to hold any inventory. I'm not sure what they're doing, but they're not actually shipping parts. They're having 3rd parties ship parts. However, this is the site i ordered from. THEY ALONE Are responsible for ensuring appropriate postage is being affixed/remitted as well as a timely handling window. A week to ship is unacceptable. Furthermore, when i tried to use their online chat to ask "Why hasn't my part shipped" They outright CANCELLED it and said in a chat window "Sorry, looks like your part is lost so we've issued an RMA" to which i objected, said no no no i do not want an RMA i've been waiting for a week for my window, i need the part. No response. I had to call them. Somebody on the phone cancelled the RMA and said "You received an email stating your part will ship on the 16th" No. I did not receive any such email. I've searched my gmail numerous times. Also, the 16th was a holiday. USPS was not going to pick up a package on President's Day. Just don't deal with this company. It's not worth the frustration, lies, delays and extra money it cost me. I could have gone to the local dealer and had the part in 2-3 days from California, but noooo...i thought i could save a few bucks "doing it myself" online. Never again. What a hassle. One last thing - it's a wonder the glass made it. Kudos to USPS because there were holes in the box from where the driver side window glass had punched through during shipping. It was just a loose piece of glass in a box with a small piece of foam on either side, all floppy in the box. This was not "packed" at all. It was shipped in the same box that they would have on the shelf at the warehouse/dealer. AND, the box was already opened. USPS had tape all over it showing "received in damaged condition". MBPartsGiant simply does not care - at all.
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