Absolutely terrible experience with MBPartsGiant.com. I ordered a part for my Mercedes, and they sent me a damaged o/defective part. I tried to return it, and they gave me the runaround for weeks, asking for a VIN even though I told them the car was SOLD. I responded the SAME DAY they asked, and guess what? Over a month later, I’m still chasing a return label that never arrived.The so-called “manager” Joe was rude, dismissive, and completely unprofessional. He literally told me he doesn’t care and accused me of not following up, even though I had emailed them! I offered to forward the original email or send a screenshot to prove it, he didn’t care. What kind of garbage company treats paying customers like this? Their service is a joke, their staff is a joke, and Joe should be fired immediately. If you enjoy being lied to, ignored, and disrespected, shop here. Otherwise, do yourself a favor and run the other way. Total scam behavior.
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