I had a disappointing interaction with a dealership regarding my 2005 vehicle. I brought it in for the 25-year warranty on the brake unit, but it wouldn’t start due to a malfunction. After towing it to the dealership, they refused to work on it, claiming it was too old and they couldn’t get parts. Once I got the car back home, it turned out a simple fuse was the issue. The warning light was still on, and my scanner indicated problems with the brake unit, which is still under warranty. For some reason, they wouldn’t address it. The manager stated they service older vehicles, but not mine, which felt ridiculous. Overall, this experience has led me to think others should consider alternatives if this is how customers are treated.
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Mercedes-Benz US International is a Mercedes-Benz automobile manufacturing plant near Vance, Alabama.