Review Time
I have a 2018 S450 formatic, and they cut my embrace from me. And I am p***** off and don't know if I am going to buy another mercedes after having them screw so many people over
I had a disappointing interaction with a dealership regarding my 2005 vehicle. I brought it in for the 25-year warranty on the brake unit, but it wouldn’t start due to a malfunction. After towing it to the dealership, they refused to work on it, claiming it was too old and they couldn’t get parts. Once I got the car back home, it turned out a simple fuse was the issue. The warning light was still on, and my scanner indicated problems with the brake unit, which is still under warranty. For some reason, they wouldn’t address it. The manager stated they service older vehicles, but not mine, which felt ridiculous. Overall, this experience has led me to think others should consider alternatives if this is how customers are treated.
I had a disappointing encounter with a dealership regarding my vehicle. I brought in my 2005 model for a warranty issue on the brake unit, but they refused to work on it, claiming it was too old and unserviceable. After getting the car back home, it wouldn't start due to a minor fuse issue. The dashboard warning lights indicated problems that should be covered under warranty, yet they wouldn't assist. It's disheartening to feel that such a well-known brand neglects its older models and their customers.
I strongly advise against purchasing from this company. I lost a significant amount of money due to a manufacturing issue, and they have not resolved the problem. This brand has poor service and fails to address customer concerns effectively.
I am very dissatisfied with the company's response to a significant design flaw in their latest model. The radiator is exposed, making it susceptible to damage from minor debris, leading to costly repairs even with low mileage. Despite being aware of this issue, the company refuses to take responsibility, leaving customers to bear the financial burden of a problem stemming from poor design. It's unacceptable for a luxury brand to disregard known defects and ignore customer concerns.
I bought a certified pre-owned vehicle that was supposed to come with a warranty. However, they declined to honor it, despite clear terms on their website. After proving the repair was covered, the local dealer claimed it was unfixable, and the company offered minimal compensation without any willingness to negotiate. I will never consider purchasing from this brand again.
There are urgent safety concerns with the latest model. The vehicle has multiple factory defects, including engine misfires and recalls. I feel unsafe driving it, as it has shut down unexpectedly on the road. Despite my attempts to get assistance, the company has not provided any meaningful support. I am concerned for my safety and believe the lease should be terminated due to these issues.
I took my vehicle in for service, only to find that the mirror was damaged while in their care. The dealership denied responsibility and suggested I go through my insurance. After weeks of follow-up, the company's response was a disappointing discount rather than addressing the damage. This lack of accountability is unacceptable for a luxury brand.
The customer service from the company is severely lacking, with no responses to phone calls or emails. I requested an extended warranty for a vehicle that experienced significant mechanical issues, but they dismissed my concerns. This has led to a loss of trust in their vehicles.
I am increasingly frustrated with ongoing electrical issues in my new vehicle, which has only a few miles on it. Problems include malfunctioning side mirrors and windshield wipers that activate unexpectedly. The dealership has attempted repairs, but the issues persist. Such frequent malfunctions in a new car are alarming and unacceptable.
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Mercedes-Benz US International is a Mercedes-Benz automobile manufacturing plant near Vance, Alabama.
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