I purchased two machine-made hot chocolates at a fast-food location and found them to be unpleasant. Upon removing the lid, I noticed there was no milk. When I returned to the counter for a milk addition, the server informed me that milk is not included in machine-made hot chocolates. I was shocked as I had previously enjoyed this drink with milk. It was the most unpleasant beverage I've ever had, and I thought I understood the product based on my past experiences.
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