After several emails to the support team, I finally received a response from a representative. She was very helpful and managed to resolve my issue quickly. If you get to speak with her, consider yourself fortunate. However, there seems to be no way to reach a human directly. The support number only leads to a recording stating they are only handling emails. I sent my inquiry on a Monday and got a chatbot reply saying someone would call within 24-48 hours, but nothing happened. I followed up with another email regarding my issue, and the chatbot suggested I needed to connect with a customer experience manager. I agreed, but again, no response. I tried calling the customer experience line multiple times over the next few days, but the message remained the same: they are only responding to emails. Eventually, I sent another email asking to cancel my order, which still hasn't been fulfilled. Still no reply.
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McGee & Co. was created in a spare bedroom with lots of big ideas and no room for fabric samples. After many late nights of brainstorming and collaboration, husband and wife team, Syd and Shea McGee decided to take what was a small business for a stay-at-home mom and turn it into something much more.
