Our experience with McGrath Estate Agents Parramatta has been nothing short of disgraceful, appalling from start to finish. We discovered sever mould infestation within hours of moving in. Despite reporting these issues immediately and providing clear evidence, the agents did nothing to fix the situation. We were forced to leave the property after just 11 days and arrange our own temporary accommodation because the place was uninhabitable. yet the agency showed no concern, no responsibility, and no urgency to help. We later had to take the matter to NCAT, where the Tribunal ruled in our favour and awarded compensation for what we went through. Even after that, the agency’s response has been delayed, dismissive, and unprofessional.Their handling of this situation shows a complete lack of care, communication, and accountability. I would strongly caution anyone against renting through this office or avoid if you are the landlord. If problems arise, expect to be ignored, blamed, and left to fend for yourself. On top of all this, we are still dealing with the landlords who have been extremely difficult throughout this process. McGrath has done nothing to help. Agents in question, Fatme Hallak Property Manager. Emma Shuttleworth Team Leader who took on the case (made no difference). Joel Hollings Sales agent/Partner (two faced, nice to your face. Broken promises). Tamsin Wilson Head of Property Management, did absolutely nothing to help.If I could rate this with minus, we would.
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McGrath Estate Agents offers real estate listings and property search online. Our property experts also provide buying and selling tips and home loan advice.
