Review Time
Very average experience with individuals in the property manager group.
Known as the company who don’t answer phones and don’t call back.
Trying to get accurate, timely responses is like pulling teeth. Finding the head of property management (which is an achievement in itself) we found was the only way forward.
In our experience they have little control or influence over landlords, as a tenant you get dragged around behind the back of the vehicle.
We won’t sell, rent or refer in the future.
Very average experience with individuals in the property manager group. Known as the company who don’t answer phones and don’t call back. Trying to get accurate, timely responses is like pulling teeth. Finding the head of property management (which is an achievement in itself) we found was the only way forward.In our experience they have little control or influence over landlords, as a tenant you get dragged around behind the back of the vehicle. We won’t sell, rent or refer in the future.
We could not trust Norwest McGrath and their unprofessional team, Kon Stathopoulos Emma, Tamsin, and Brendan and rest. We were stressed every time following up on things that should just be done by the agency by default. It was one of the most terrible experiences of my life
Unethical. Chose them as agents and they then linked my ex husband to a dodgy loan company called Sure Funder. I froze our mortgage account to prevent this sort of irresponsible lending. By law both owners have to sign, but not with this lot. A loan, without notifying me as co -owner, and payable upon settlement- raise $61 500 without my knowledge. Then went on to produce an invoice to my conveyancing solicitor of $33 000 a couple of hours before settlement, as my ex husband held me to ransom to pay half. Stay away from this company if you are getting divorced - it's a boys club.
Oh dear I have never been a client of McGrath Leasing at North Lakes Brisbane but what a shambles from these Leasing agents. I own and reside in a body corporate complex of 44 townhouses and we have had continuous trouble with tenants in two different townhouses which are very near me. One had numerous people coming and going there at all hours of the day and night with noisy unregistered cars and motorbikes. Fights at 2.45am with glass being smashed where we had to call the police. Suspicious people and blatant drug deals at the front of said premises. I have a security camera as do many residents around here and another of McGrath tenants next door to me a very scary man abused me one day and said my camera was spying on him and I wasn't allowed outside my own house! I reported this to the police and made a statement. Every time I email McGrath North Lakes they usually fail to answer except for one very helpful lady there, I give her the one star rating as she was the only one in the company that cared about how these horrible tenants they installed disturbed our lives for 3 months and made it awful to own a townhouse here. Thankfully these ill chosen tenants seen to have departed. A man in a McGrath marked car was here on Monday and went to said townhouses, he was abrupt when I said hello and his behaviour was suspicious in itself. McGrath North Lakes need to take a hard look at themselves and their choice of some tenants as I do not to denigrate some of the great tenants we have in our unit complex. The man who was here on Monday is I believe a sales agent with McGrath, so to him I say us owners have taken note of your attitude whilst you were here and when we go to sell ourselves we won't use your services.
Our experience with McGrath Estate Agents Parramatta has been nothing short of disgraceful, appalling from start to finish. We discovered sever mould infestation within hours of moving in. Despite reporting these issues immediately and providing clear evidence, the agents did nothing to fix the situation. We were forced to leave the property after just 11 days and arrange our own temporary accommodation because the place was uninhabitable. yet the agency showed no concern, no responsibility, and no urgency to help. We later had to take the matter to NCAT, where the Tribunal ruled in our favour and awarded compensation for what we went through. Even after that, the agency’s response has been delayed, dismissive, and unprofessional.Their handling of this situation shows a complete lack of care, communication, and accountability. I would strongly caution anyone against renting through this office or avoid if you are the landlord. If problems arise, expect to be ignored, blamed, and left to fend for yourself. On top of all this, we are still dealing with the landlords who have been extremely difficult throughout this process. McGrath has done nothing to help. Agents in question, Fatme Hallak Property Manager. Emma Shuttleworth Team Leader who took on the case (made no difference). Joel Hollings Sales agent/Partner (two faced, nice to your face. Broken promises). Tamsin Wilson Head of Property Management, did absolutely nothing to help.If I could rate this with minus, we would.
I have a unit in Neutral Bay that is managed by Jessica Barnes at McGrath in Neutral Bay.I am currently back in the UK for family reasons. Jessica Barnes keeps me informed regarding any issues with my unit.I would highly recommend McGrath in Neutral Bay.Veronica
Have been waiting for now 4weeks to get our bond back,and still nothing.Was told last Thursday we would get a email before the weekend about the bond and still nothing.every time we have gone in to talk about it we just keep getting told the lady is buy's or the they are waiting for the owner of the flat.Which I find really rude and not baseness right
McGrath Port Stephens Natalie (Holiday Property Manager) looked after the rental of my holiday unit in Salamander Bay. She was always available and did an excellent job returning a high occupancy rate. After 12 months I decided to sell the unit and once again McGrath did a great job selling the unit for the price I wanted. 10/10.
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