I had been playing McLuck for many months until last year, where they decided to put my account under review for unknown reasons. Because of that, I was put under a purchase limit of $450 per day, and $900 per week (as of 2026). When I contacted customer service, they said my account was under a routinely review and they were unable to provide any help.
A year has passed, I went back to check if anything was resolved. But unfortunately, no. The same purchase limit is still there. I asked customer service, and an emotionless agent told me the EXACT SAME THING like a year ago, "your account is under a routinely review." This is atrocious. If this is truly a "routinely review" then why has nothing changed over throughout a year? It's always like that, some dumb random agent regurgitating the same thing "your account is under a routinely review" over and over again.
The McLuck I know is a reputable casino who cares about their customer, not a scummy site who spins their loyal customers around like a freaking BeyBlade. I ABSOLUTELY NOT RECOMMEND MCLUCK TO ANY PASSIONATE PLAYERS OUT THERE. Once they feel like it, they will just do something nasty to your account with no clear explanation.
I however have an open mind. If McLuck can resolve my account issue, then I am glad to give this a 5-star review, and recommend the site to other people. Otherwise, I will make everyone aware of this ridiculous customer experience I have from McLuck.
Thanks for reading and considering my review
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