I was looking for a soundbar to compliment my 6-month-old TV. I happened to see one on eBay, however it was for repair or spares. I am not that skilled in electrical repairs. So commenced looking for a new or used example. I discovered as part of the process that the model I was seeking had been discontinued, so thought that my opportunity to secure an unused model was going to be a difficult.However, an hour looking through a number of sites I found a new model at a very competitive price.I placed my order, 90 minutes later I had a call and email from Customer Services at McMichael’s. They informed me that the soundbar, was a display model and not a new boxed item. They highlighted there was a small scratch on the subwoofer, which they thought happened during cleaning, they offered to see if they could polish it out before sending. In addition, McMichael’s would offer me and additional warranty and they offered delivery in 48 hours at no additional cost. That clinched the deal for me.The following day, Thursday, I had a confirmation despatch email from McMichael’s, later the same day the courier company verified they had the parcel and would deliver the next day, some 270 miles away and that they would confirm an hour window for delivery when it was out for delivery.I did not receive confirmation from the couriers by 11am the next day, checked on the courier’s website to discover the parcel was delayed (This was at the peak incidence of the Omicron variant), I emailed McMichael’s Customer Services to state the parcel had been delayed and as it was Friday, I was not hopeful of a weekend delivery.The Saturday morning, I received a text from the couriers stating they would deliver that morning. In the afternoon received a call from Customer Services to check that I had received the Soundbar and all was satisfactory. Such great service.On unwrapping the protective film, I found a pristine box and on opening found it all complete, looking like new. I registered the product with the Manufacturer and the same day had confirmation of the additional warranty.Overall, it was a very positive personalised experience, despite the delay from the couriers, which was not in the control of McMichael’s. It is clear that they care about their customers. Despite the distance, McMichael’s will now be my first port of call for TV, Audio & Home Appliances.
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McMichaels is a family-run electronics and appliance retailer based in the Alloa, Central Scotland, proudly serving customers with expert advice, competitive pricing, and personal service for over 115 years. As an official Sony Centre and a member of Euronics, we specialise in Televisions, soundbars and audio systems, and the latest kitchen appliances.
We stock and demo a wide range of TV from Sony, Samsung, LG & TCL with screen sizes ranging from 32" to the cinematic 98" in our dedicated demo room where you can experience the latest Dolby Atmos soundbars from leading brands such as Sonos.
Our home appliance store showcases washing machines, fridges and dishwashers from brands such as Bosch, Beko, Liebherr and Hotpoint. Or maybe you are looking for a new cooking appliances such as an oven or cooker from brands such as Neff, Siemens, AEG or Rangemaster.
Whether you're shopping for a cutting-edge 4K OLED TV, a new washing machine, or a full kitchen appliance setup, our team is here to help every step of the way.
What sets McMichaels apart is our commitment to quality, honesty, and customer care. We offer:
Expert product knowledge and tailored recommendations
delivery throughout Central Scotland and in-store pickup
Professional installation and old appliance recycling
TV wall mounting services
Excellent after-sales support
In-store demonstrations and hands-on service
Thousands of happy customers have trusted McMichaels for reliable electronics and appliance solutions. Read our reviews to see why we’re one of the UK’s most recommended Sony Centre and Euronics retailers.
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