I ordered parts from them last summer. It took them a couple months longer than they said it would to send the parts to me, and after I FINALLY received them, they were the wrong parts AND they were broken. These are ~$900 carbon fiber parts where, with any decent company, there should be at least some level of caring for the customer. After informing them of the issue the same day I received the panels, communication was scarce and unhelpful. They pretended they were going to send me new parts with a “discount” (I would only need to pay $450 for them), then this turned into a multi-month ordeal that they never fulfilled. They led me on with this false hope up until the period I could charge back expired. Finally, I adjusted my bike and the parts to make them work, and I forked out $400 in repairs to fix the broken parts MDI sent me as they made it seem like they would reimburse me. After sending them the invoice, they completely ghosted me, refusing to answer calls, texts, emails, etc. They are a complete scam company that sources from China and lies about making parts in-house (the parts they sent me literally had “made in China” stickers on them). If they have a part that’s been sitting for a while, they will send it to you and refuse to help you so it’s your problem. NEVER purchase from MDI Carbon Fiber. Absolute garbage company. 10 months later and it’s still a headache.
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