Review Time
I have purchased multiple items from MDI Carbonfiber and the product quality itself is generally very good — the finish and appearance are exactly as expected.
However, my experience with fulfilment and after-sales support has been extremely disappointing.
In my most recent order, I received an item that did not fit correctly. I returned it at my own expense with the expectation of receiving a replacement, but the correct item was never sent back.
I have now been attempting to resolve this issue for nearly two years. During this time, I have made repeated attempts to contact the company directly without success.
I have also escalated the matter through multiple channels, including consumer protection bodies. Complaints have been lodged with authorities in California, and those offices have contacted the company and encouraged them to respond to me. Despite this, I have received no meaningful response or resolution.
As a result, I have been left out of pocket for both the product and delivery costs.
While the products themselves can be high quality, the lack of accountability, communication, and follow-up makes the overall experience very difficult to recommend. Buyers should be aware of the risk if something goes wrong.
I have purchased multiple items from MDI Carbonfiber and the product quality itself is generally very good — the finish and appearance are exactly as expected.However, my experience with fulfilment and after-sales support has been extremely disappointing.In my most recent order, I received an item that did not fit correctly. I returned it at my own expense with the expectation of receiving a replacement, but the correct item was never sent back.I have now been attempting to resolve this issue for nearly two years. During this time, I have made repeated attempts to contact the company directly without success.I have also escalated the matter through multiple channels, including consumer protection bodies. Complaints have been lodged with authorities in California, and those offices have contacted the company and encouraged them to respond to me. Despite this, I have received no meaningful response or resolution.As a result, I have been left out of pocket for both the product and delivery costs.While the products themselves can be high quality, the lack of accountability, communication, and follow-up makes the overall experience very difficult to recommend. Buyers should be aware of the risk if something goes wrong.
I have 2 great regrets in my life ... 1-not buying more Bitcoin in 2010 @ .10 per coin .. 2-purchasing carbon parts from MDI Carbonfiber !! Never received all items for my MV Agusta F4 no items fit .. Items might look good hanging on my garage wall !!!!
NEVER DO BUSINESS WITH THIS COMPANY...... Ordered fairings in February, no communication until I emailed 3 times for updates. 7 months later only received 2 of 5 parts, still waiting for other 3 parts. Come to find out MDI doesn't make the parts, they source from China leading to massive delays. Will never recommend, or do business with this company again. I ordered from and "American" company so I didn't have to wait 5+ months for Italian parts. Hands down worst experience with a company that claims "quality" products.
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