MDLIVE is a joke. The app is buggy and there are constant issues with billing. The worst experience I've ever had with a company after THEIR incorrect billing issue. I've called no less than 8 times over the course of a week and there IS NO SUPERVISOR TO RESOLVE THE ISSUE, even when Cigna called to tell them what they are showing is wrong and disagrees with the explanation of benefits. MDLIVE states you cannot be transferred to a supervisor, they will escalate the issue and call back in 24-48 hours. How do you not have a supervisor on hand???? I've received no call back and now cannot schedule an appointment with a doctor, despite conflicting information.
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Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high-quality, convenient, cost-efficient care. The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board-certified doctors and pediatricians via secure online video, phone or the MDLIVE App. Instead of the inconvenience and expense of ER or urgent care visits for non-emergency issues, registered users can receive a virtual consultation through the company’s HIPAA and PHI-compliant secure, cloud-based platform from home or on the go, and if necessary, obtain an e-prescription. Through Breakthrough, the company’s behavioral health service, MDLIVE enables consumers to schedule video appointments with licensed therapists. To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.See more