Review Time
If I could give zero stars, I would. I took 15 minutes to provide very detailed information on my health history, current status, current issue (concern about a spot on my face). Within two minutes, I had a response from MDLive stating I should go to Urgent Care. Seriously? It's most certainly not an urgent issue. I can't even imagine how they read the information I provided in the two minutes it took for them to provide this generic response. DO NOT USE THIS "SERVICE".
I used to have positive experiences with MDLive, but that is no longer the case. The platform now appears to be scraping the bottom of the medical-professional barrel and subjecting patients to doctors that no in-person practice will hire.
Unlike most telehealth services—even pet telehealth—MDLive does not allow patients to choose providers or view reviews. Patients are assigned doctors with no transparency, some of whom have extensive histories of complaints across multiple states. If no practice is willing to work with a problematic or incompetent physician, that doctor can apparently fall back on MDLive to make a living. This lack of accountability and patient choice is deeply concerning. Patients should reconsider using MDLive unless meaningful changes are made.
I strongly advise against using this service. They claim to address sinus problems, yet they refused to provide any treatment. My provider repeatedly stated he couldn’t prescribe antibiotics due to CDC guidelines. If that’s the case, why do they advertise treating these issues? The phone call was unprofessional, lasted under a minute, and the provider had a poor command of English. I want a refund of my $65!
A complete disappointment and frustration. I arranged an appointment to discuss a medication adjustment for a commonly prescribed prescription that was causing side effects. The doctor quickly looked up the medication and claimed, "none of those are side effects." He then suggested I had two separate conditions, dismissing the possibility that the medication was the cause. All of these symptoms are easily found with a quick online search. He insisted I STAY on the medication because there is no lower dose available. Utterly incompetent.
I had a consultation with a doctor at 10:30 am and was diagnosed with a sinus infection after having the flu. I received a notification from the service that my prescription was sent to my pharmacy, including the correct details. After waiting for three hours, I went to the pharmacy, only to discover that no prescription had been received for me. When I reached out to the support team, they told me the issue had been escalated and could take up to 48 hours to resolve. I spoke with a supervisor who suggested it might be a technical issue or a mistake by the doctor. Unfortunately, she couldn't contact the doctor or provide any follow-up due to company policy. I was left without any updates. Now, I have to wait another 48 hours for my prescription. The supervisor seemed indifferent and deflected responsibility onto the system, the doctor, and the policy. This service seems to lack competence. Your policies need improvement, and leadership appears disengaged. If there's a sincere desire to improve your service, I'm willing to discuss this further.
Met with doctor at 10:30am, diagnosed with sinus infection (after flu), received text from MDLive that prescription was sent to my pharmacy (w/ accurate pharmacy details), waited 3 hours, drove to pharmacy but there was never a prescription received on my behalf. Called MD Live and they told me, based on policy, they have escalated issue and it could take up to 48 hours. Spoke to supervisor and she said it was a technical issue or the doctor did something wrong. Supervisor could not call doctor (per policy) or give me a return call (per policy) to let me know if she was able to get in touch with nurse. Nothing!I have to sit and wait for the next 48 hours to get my prescription. Supervisor was lazy and lacked any type of ownership. Blamed her system, the doctor, and the policy. Completely incompetent. Your policy is broken. Your leadership is lazy. MDLive is in trouble. If you care about improving your service I am happy to jump on a call (can be reached via email).
MDLIVE provided a 14-day treatment plan for me but prescribed only two days' worth of medication. Their customer service representatives told me I would have to continuously schedule appointments, and pay $89 each time, for the next twelve days. They were rude, unhelpful, and uncaring. They would not let me talk me to the doctor who set up this scam. I doubt if he or she exists. I have reported MDLIVE for medical fraud with the Illinois Attorney General's office.
What a disgrace!!! I've been with Kaiser for 15 years and I had nothing but first class service I absolutely loved Kaiser. Due to my current job transition they don't unfortunately offer Kaiser so I went with Blue Cross and Blue shield. My experience with MD live has been horrible and this has been the first time ever dealing with them. I'm a Sr. Director of the engineering department at a very high profile company. I was sick on December 1st 2025 because of the winter virus and I'm allergic to benzonatate also known as tessalon so I told the doctor do you have an alternative to give me. Will it turns out that alternatives are steroids and I didn't know that but if it makes me feel good and stops this violent coughs I'm all for it. The stupid doctor made me feel like I'm some kind of a druggie or something his tone was absolutely unnecessary. I'm not sure what kind of low life or low-class people they deal with but don't mix good people in that same pot. This was absolutely insulting and very disrespectful I felt so insulted absolutely unnecessary. I will do everything within my power to have my company offer Kaiser because their service is first class all the way Absolutely an amazing service and what a difference in class.
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Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high-quality, convenient, cost-efficient care. The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board-certified doctors and pediatricians via secure online video, phone or the MDLIVE App. Instead of the inconvenience and expense of ER or urgent care visits for non-emergency issues, registered users can receive a virtual consultation through the company’s HIPAA and PHI-compliant secure, cloud-based platform from home or on the go, and if necessary, obtain an e-prescription. Through Breakthrough, the company’s behavioral health service, MDLIVE enables consumers to schedule video appointments with licensed therapists. To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.See more
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