I had a consultation with a doctor at 10:30 am and was diagnosed with a sinus infection after having the flu. I received a notification from the service that my prescription was sent to my pharmacy, including the correct details. After waiting for three hours, I went to the pharmacy, only to discover that no prescription had been received for me. When I reached out to the support team, they told me the issue had been escalated and could take up to 48 hours to resolve. I spoke with a supervisor who suggested it might be a technical issue or a mistake by the doctor. Unfortunately, she couldn't contact the doctor or provide any follow-up due to company policy. I was left without any updates. Now, I have to wait another 48 hours for my prescription. The supervisor seemed indifferent and deflected responsibility onto the system, the doctor, and the policy. This service seems to lack competence. Your policies need improvement, and leadership appears disengaged. If there's a sincere desire to improve your service, I'm willing to discuss this further.
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Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high-quality, convenient, cost-efficient care. The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board-certified doctors and pediatricians via secure online video, phone or the MDLIVE App. Instead of the inconvenience and expense of ER or urgent care visits for non-emergency issues, registered users can receive a virtual consultation through the company’s HIPAA and PHI-compliant secure, cloud-based platform from home or on the go, and if necessary, obtain an e-prescription. Through Breakthrough, the company’s behavioral health service, MDLIVE enables consumers to schedule video appointments with licensed therapists. To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.See more