I used to have positive experiences with MDLive, but that is no longer the case. The platform now appears to be scraping the bottom of the medical-professional barrel and subjecting patients to doctors that no in-person practice will hire.
Unlike most telehealth services—even pet telehealth—MDLive does not allow patients to choose providers or view reviews. Patients are assigned doctors with no transparency, some of whom have extensive histories of complaints across multiple states. If no practice is willing to work with a problematic or incompetent physician, that doctor can apparently fall back on MDLive to make a living. This lack of accountability and patient choice is deeply concerning. Patients should reconsider using MDLive unless meaningful changes are made.
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Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high-quality, convenient, cost-efficient care. The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board-certified doctors and pediatricians via secure online video, phone or the MDLIVE App. Instead of the inconvenience and expense of ER or urgent care visits for non-emergency issues, registered users can receive a virtual consultation through the company’s HIPAA and PHI-compliant secure, cloud-based platform from home or on the go, and if necessary, obtain an e-prescription. Through Breakthrough, the company’s behavioral health service, MDLIVE enables consumers to schedule video appointments with licensed therapists. To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.See more