In my opinion, 1 star is to good for this organisation.
This is an update to a previous review.
I had made a formal complaint to Moorcroft following their unconventional tactics in relation to an alleged EE debt.
In response to my complaint, Moorcroft stated that they wanted to reassure me that it wasn't their intention to cause me any inconvenience or upset me, and all contact made by them would have been for legitimate business reasons.
I guess bullying and harassment are legitimate!!
Moorcroft upheld my complaint on the basis that I called them to explain that I would not be paying any sums as I was not their client and the debt was disputed. They also acknowledged my request for them not to contact me again.
However, my request for Moorcroft to cease contacting me was ignored. What followed was a bombarding of phone calls at different times during the day; some of which were calls made late hours in the evening and communication informing me about the debt to EE. My follow up phone calls to them were also ignored.
It was only after I formalised my complaint, requested that Moorcroft delete my data and threatened action did they listen to me. The excuse they gave was human error. It remains their human excuse and their sincere apologies for inconvenience and distress is also an excuse! It is just words and means nothing as they are not truly sorry and totally insincere.
Their decision to uphold my complaint and to offer me £25.00 as a resolution is a total insult and I have not accepted it.
I have since phoned Moorcroft to express my feelings about the offer and to reiterate the methods that they used, tantamount to bullying and harassment. I have also made clear that their practices were widespread in particular, to people like myself who are of pensionable age and potentially vulnerable.
I have not had a written response from their compliance department as yet and if this is not forthcoming, I will not hesitate to take the matter further.
It is not necessary to give your insincere response on this platform to try and convince that you are here to help resolve the issues. Neither is it necessary for you to ask me to contact you on a social media platform or to give you my name and personal contact details. You already have these but to identify this case further your Moorcroft Reference is: 006826880926.
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Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors.
We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner.
Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.See more
