Earlier this year, my dog passed away, but the outcome could have been different. The service refused after-hours assistance and was unclear about alternative treatment options, which delayed life-saving care and ultimately led to my dog's passing. I reached out to express my concerns about their practices and the distress caused to my family, yet their response lacked empathy. I contemplated escalating the issue, but knowing they likely have helped others in the past, I held back. Today, I received a reminder for my dog's yearly vaccination despite our extensive correspondence. I believe the practice manager should have ensured my dog's information was removed from their system to prevent further distress. They claim to have reviewed their practices, but I wish for no one else to endure this pain, hence this review as a warning against their lip service.
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