I took my dog in for an emergency as she was unwell. The receptionists were lovely, and another vet was kind while I waited. However, when I was called into an empty room by the head vet, he seemed disinterested, sighing dramatically and not addressing my concerns about my dog's condition. Instead of basic tests, he immediately suggested expensive procedures without asking for a detailed history. When I inquired about costs, I was quoted over £900. I felt pressured into unnecessary tests and asked for my dog back, only to be told she was stable but needed sedation. I felt my visit lacked trustworthiness and was financially motivated. I was charged for a brief appointment and treatments while not allowed to be with my dog. After monitoring her at home, she developed stomach issues but is now recovering.
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