mearsgroup.co.uk

Mears have dropped from leaderboard to basic bottom

I very rarely leave negative feedback and always give the benefit of the doubt. However, when the same things keeps happening on many occasions then it’s clear it isn’t a one time problem but that’s it is a continual one that needs rectifying. They are the most incompetent repairs group when managing repairs and inefficient with resources. Unbelievably slow in relation to following the works they have actually done themselves. Always rescheduling without informing you, saying the job is much bigger than what it is, except the reality is, their operatives are only allowed to carry out basic repairs and not anything beyond putting a light up or a new socket on. Mears use to be good, however now, they’re absolutely awful and disregard one’s time. The amount of time I’ve wasted rescheduling my life to be left waiting all day for no one to show up and no apology or compensation. At the minimum, rent should be deducted for the inconvenience every time a tenant is let down by them as many other housing groups do as an apology for the inconvenience caused. A job that an operative took three ‘full’ days to work out which wasn’t complete took a subcontractor 3 hours, which he said was a doddle and the destroying of ceilings was not necessary at all. Which created more work than needed. They really need better ship management and leadership, time management and efficiency management. A business and team leadership coach is certainly required. It appears that there isn’t an investment in the operatives, and that is has become very obvious in the recent year or so. Rant over

Date of experience: Jul 06, 2022