mearsgroup.co.uk

1.4
1.4 Based on 255 reviews

Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions. We are the largest provider of repa...

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Average Rating

1.4

/
5

255 Reviews

5 Star
8%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
90%

All Reviews

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Review Time

Mr X

4
Date of experience: Feb 27, 2026
Dee
Wayne from Mears is a sexual predator who made sexual comments about my 5 year old and they lied tha

Wayne from Mears is a sexual predator who made sexual comments about my 5 year old and they lied that they did an investigation and he denied it and they covered for him and said the conversation never happened. They have covered up for a sexual predator and the little boy with him witnessed it and lied to. This is deeply concerning and disgusting.

1
Date of experience: Feb 26, 2026
Dee
Wayne from Mears is a sexual predator…

Wayne from Mears is a sexual predator who made sexual comments about my 5 year old and they lied that they did an investigation and he denied it and they covered for him and said the conversation never happened. They have covered up for a sexual predator and the little boy with him witnessed it and lied to. This is deeply concerning and disgusting.

1
Date of experience: Feb 25, 2026
Karl carter
Repair man turned up 45 minutes late

Repair man turned up 45 minutes late, despite the work order being to refit my immersion heater completely and correctly. They decided to just replace a pump which was not the full scope of works needless to say nothing got done and I wasted a day off of work to accommodate these clowns messing me around.

1
Date of experience: Feb 24, 2026
Mark Parry
Only Positive Feedback From Me!

I know most of the reviews are negative but I can't understand why the rating for Mears is so low. I have always received fantastic care, service and support from everyone there. When I call them about a faulty lift (quite often) they arrange for an engineer visit usually the same day!If I call up about a plumbing problem they send a plumber the same day (or next day if it's not urgent). If there's a broken security gate they arrange repair usually the same day. Same with communal lighting. Honestly, if you're cool and respectful I can guarantee you'll get great service. At the end of the day Mears are genuinely trying their best to give a great service, just be aware that the person you're speaking with is very likely overworked and underpaid.Thank you to everyone at Mears for always providing great advice and service.

5
Date of experience: Feb 16, 2026
Miss Lynn Docherty
I had William ( Joiner) from Mears who…

I had William ( Joiner) from Mears who came out to my property to attach a new shower door, he went above and beyond as he also attached beading around my bath. I would highly recommend William he was fantastic, he even cleaned up after himself. It was a pleasure no stress what so ever.

5
Date of experience: Feb 13, 2026
James Smith
The words I wish I could have used on…

The words I wish I could have used on the phone with the unsympathetic man I spoke with. Housebound and boiler not working again. Apparently because the boiler turns on and gives me an entire 60 seconds of heating in only the kitchen and bathroom before completely shutting off, it doesn’t warrant an emergency visit, despite it reaching -1 tonight. Ground floor bungalow too and recovering from surgery. These people are useless and I hate them. They only repaired the boiler last in October. They never fix anything, always cause conflict and should not be employed by the council.

1
Date of experience: Feb 13, 2026
Julie Smithen
Extremely dissatisfied with this…

Extremely dissatisfied with this company. They're even worse than Readyhomes. Very incompetent. Inconsiderate. No compassion. Extremely rude/racist staff. Rude security staff. Unprofessional. Lack of empathy. Liars. Especially the staff at Staycity aparthotel York. No windows nor proper vents in any sort of the rooms. Came in the room with used pots, forks, frying pans and other utensils. Came and met a stale blood stain on the mattress cover. Distasteful, very awful company. I only gave one star because 0 star wasn't available to choose.

1
Date of experience: Feb 02, 2026
Jakus
I could have learnt to replace my floor…

I could have learnt to replace my floor myself in the months it took them to get round to doing it. Come to think of it the 9 total days I took off work while they repeatedly didn't show up would probably have paid for it too. Criminals honestly

1
Date of experience: Jan 27, 2026
MauriceNassar
How bad there are they don't care about…

How bad there are they don't care about people how they live only care about getting money from Redbridge, I've been chasing them more then 4 months to sort my bathroom still waiting ✋️ ,I don't nkw how they operate with government contracts, mears are the worth company to fix your problem,For that they have only one star 🌟,

1
Date of experience: Jan 17, 2026

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Business Details

  • Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.

    We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more

  • language https://www.mearsgroup.co.uk

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