Unbelievably poor service. Took time off of work twice only for them not to turn up for repair. Called office to complain and rude woman on the phone too busy laughing with colleagues to pay attention. She told me that an operative did attend and no answer. This was a lie. I asked why he didn’t leave a call card, she said he did. How she knew this I have no idea, but he never did and I was home all day! I asked her to look at vehicle tracking report to confirm that he attended and she said that the tracker showed he attended… another lie. The 3rd appointment.. my partner waited in all and sacrificed a days wage to stay home this time, visit scheduled between 8am and 5pm. 4:45 and no show. At this point I am returning home from work and catch the operative parked around the corner to satisfy tracker report and trying to cancel job. I confronted him and he tried to blag me. Came and did job eventually and even had the cheek to ask me for a cigarette. Then.. told me I’ll receive a text soon but not to reply straight away. Covering his own backside. Terrible service, how does this company survive
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more