Booked repair on 10.12.21 for leaking radiator. Assured operative would come. They didn't. Chased up throughout day and night. Assured someone would come. No one did. Complained to Tower Hamlets Mayor next day who agreed to look into. Chased up repair with Mears again on 11.12.21. Assured operative would come. No one ever did!! We had to seek support ourselves to stop leak. Wednesday this week Mayors office got back to us. They sent copy of letter Mears had sent the Mayor. In it they confirm that their operative came to our home on Dec 11th and successfully repaired leak??? Totally untrue...as no operative turned up...and we have witnesses to attest to this.....have reported this to Mayor and have solicitors meeting booked for Tuesday. Simply Astounding. Cannot and will not allow Mears to tell out right lies. Disgusting. A few years ago following an attempted burglary we installed a security camera...my advice to anyone going through a similar experience with people saying they had come to your home but didn't..is to get a camera too...it could be the best investment you ever make.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more