I have no hot water or heating as my heat pump system is broken. Took a week to get someone to come have a look beginning of November. Week later they booked someone to come out to me on Tuesday but called to say they didn’t get the parts yet so had to wait until Thursday. Still no one came on Thursday and it was rearranged for the Wednesday the next week. That Wednesday my son tested positive for covid so they booked me in Friday 3rd of December, I called them today 30th of November to say that my son is out of isolation from tomorrow Wednesday but they said they can’t come any sooner, just Friday. I told them I have no hot water or heating, they said the 2 blow small blow heaters they provided should be ok until Friday and told me until Friday they can’t do anything about me not being able to have a shower. They also was rude when I called. Put me on hold without saying anything and hung up on me after i waited 30 minutes on hold, once they realised it was me calling again.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
