Given one star would award zero if possible.Mears Rotherham are rubbish, rude and fanciful in their logic. They were called out to repair my wet room shower last week when I reported to RMBC that it cuts out and refused to work. Gobsmacked when they called me on Tuesday to say they had a cancellation so we’re coming that day to do the repairs.One contractor arrived, took one look and without taking off the cover said it needed to be replaced - it is a 10 year old electric shower so this is acceptable. The contractor says he needs to go and get a new one and will only be 15 minutes. After waiting for an hour and a half, I started calling RMBC to chase Mears.Over the rest of the day Mears gave 4 reasons why I didn’t get my shower replaced. Mostly all my fault of course! Since last Tuesday, despite all contact between the council and Mears we are no further forward and even more excuses have been given. Mears have failed to call me as directed by the council twice. Although they have booked my repair now, I have to wait until 4th August 2021. So 3 more weeks of no bathing facilities and it is affecting my physical and mental health. Especially unpleasant in a heatwave to be unable to clean up and cool down.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more